Quality Of Service Delivery Standards​

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Quality Of Service Delivery Standards

Ufanisi Courier Services (K) Ltd  ensures that our client’s shipments security is maintained at all times.

None of our client’s shipments is ever left unattended or in an insecure environment at any time

Our client’s shipments are always kept in secured receptacles, under personal guard and cctv surveillance always.

We protect un authorized persons and staff not on duty from accessing operational sites.

All our staff are highly trained in emergency planning and risk assessment, drug trafficking, money Laundering & handling of dangerous goods.

All our fleet is fitted with the state of the art security.

The selection and hiring procedures of all our employees is documented in detail.

We have implemented dangerous goods training programs commensurate with international civil aviation organization. (ICAO).

All our shipments are handed over with the appropriate forms or receptacle labels.

All our consignments are accompanied by the appropriate documentation.

We maintain a key accountability process by ensuring there is hand to hand check.

Routes schedules and planned destinations are continuously assessed for risk.

We ensure that there is business continuity plan to minimize shipment interruption in the event that there are significant incidents or accidents.

Our warehouses and outlets are fitted with fire extinguishers, alarms alongside cctvs.

We encourage police dog unit to carry out inspection using sniffer dogs to trace prohibited items throughout our network.

All our undeliverable shipments are stored in lockable metal racks, cabinets and safes.

We have a documented policy of handling undeliverable articles.

We have a documented policy of prohibited shipments.

Our staff are provided with protective gear, including riding gear.

We ensure full compliance with business regulator (Communications Authority of Kenya).

Ufanisi Courier Service (K) Ltd

Nairobi Contacts

  • 1st Floor KQ Cargo Centre Building, Freight Terminal, JKIA​
  • P.O. BOX 43357-00100.
  • enquiries@ufanisicourier.co.ke
  • +254-20-2592118 | +254-20-2592115
  • +254 700 508 560 | +254 721 398 803.

Mombasa Contacts

  • Chai Street Shimanzi Area
  • P.O. BOX 980-80100
  • enquiries@ufanisicourier.co.ke
  • +254 41 222 79 88 | +254-41-222 44 56 | +254-20-20 38 303
  • +254 705 789 245 | +254 774 225 889